Services

Documentation for all 18 microservices in the Platform. Each service page provides tabs for Brief, Architecture, Auth, Deployment, Resilience, Data Model, and Communication.

Core

Service	Description
hbf-core	Central API: orgs, users, agents, deployments, NLU pipelines
hbf-core-api	Shared TypeScript API client/types for hbf-core

Bot Engine

Service	Description
hbf-bot	Bot engine: executes agent workflows, processes messages

AI / NLP

Service	Description
hbf-nlp	NLP: intent classification, entity extraction, LLM orchestration
helvia-rag-pipelines	RAG: document ingestion, embedding, vector search
hbf-knowledge-manager	Syncs Azure Blob Storage files into Knowledge Base articles

Live Chat

Service	Description
hbf-lcm	Live Chat Manager: human agent routing, business hours
hbf-session-manager	Conversation session state tracking, webhooks

Channels and Communication

Service	Description
hbf-broadcast	Scheduled mass messaging campaigns
hbf-event-publisher	Power Automate connectors + Firebase FCM push
hbf-notifications	In-app notifications via SSE
hbf-client-integrations	Client-specific integration hub: 13 enterprise modules

Analytics

Service	Description
hbf-stats	Session stats daemon
hbf-reports	Report generation (PDF, Excel)

Data Management

Service	Description
hbf-media-manager	Media file upload, storage, retrieval
hbf-data-retention	GDPR data cleanup and retention

Frontend

Service	Description
hbf-console	Admin console: agent builder, analytics, live chat UI
hbf-webchat	Embeddable web chat widget