C4 Context Diagram: Helvia Platform Platform

System Context

Actors

Actor	Description
Subscriber (End User)	Interacts with AI agents via web chat widget, WhatsApp, Messenger, Slack, Teams, Viber, Instagram, or API
Org User	Organization member (admin/editor/viewer/agent) who builds agents, manages content, handles live chat
Helvia Admin	Platform administrator with access to Kibana dashboards and system-level configuration

External Systems

System	Purpose
LLM Providers	OpenAI GPT and other LLM providers for NLU, generation, embeddings
Messaging Channels	WhatsApp, Facebook Messenger, Slack, Microsoft Teams, Viber, Instagram, Unity
Third-Party Systems	External CRM, ticketing, and custom integrations via plugins
File Storage	S3-compatible storage for media assets and uploaded documents
Email Service	Transactional email for notifications
Lambda / Serverless	Custom serverless functions triggered by bot workflows
Sentiment Analysis	External sentiment scoring service